Refund And Returns Policy

Refund & Exchange Policy

Last Updated: August 25, 2025

At JELLSY LLC, your satisfaction matters to us. This Refund & Exchange Policy explains how we handle returns, exchanges, and refunds for purchases made on jellsy.com (“Website”). By placing an order, you agree to the terms below.

1. Return Eligibility

We accept returns on most items if they meet the following requirements:

Return Window: Items must be returned within 30 days of delivery.

Condition: Items must be unworn, unwashed, undamaged, with original tags and packaging.

Proof of Purchase: You must provide an order number or receipt.

Note: Certain products (e.g., intimate apparel, final sale items, personalized goods) may not be eligible for return. These will be clearly marked on the product page.

2. Return Process

Contact Us: Email support@jellsy.com
with your order number, name, and reason for return.

Approval: We will confirm eligibility and send you a return authorization with instructions.

Ship the Item: Return shipping is the customer’s responsibility unless the return is due to our error (defective or wrong item sent).

Inspection & Processing: Once we receive your item, we inspect it and process the refund within 14 business days.

3. Refunds

Refunds are issued to your original payment method only.

Shipping costs are non-refundable unless the return is due to our error.

Your bank or payment provider may take an additional 3–5 business days to post the refund.

4. Exchanges

We are happy to exchange items if:

You received a defective or incorrect product

You need a different size (if available)

To exchange, email support@jellsy.com
within 30 days of delivery. We’ll provide a prepaid label if the exchange is due to our error.

5. Damaged or Defective Products

If your order arrives damaged:

Take clear photos of the product and packaging

Email us within 72 hours of delivery

We will arrange a replacement, exchange, or refund

6. Non-Returnable Items

For health and safety reasons, certain products cannot be returned:

Final sale or clearance items

Gift cards

Personalized or custom-made items

Opened intimate apparel or hygiene-related products

7. Order Cancellations

Orders can be canceled within 12 hours of purchase if they haven’t shipped.
After shipping, cancellations must be processed as a standard return.

8. Chargebacks & Disputes

If you experience an issue with your order, please contact us first at support@jellsy.com
. We are committed to resolving problems quickly and fairly before a dispute or chargeback is filed with your bank or payment provider.

9. Contact Us

For returns, exchanges, or refund-related questions:

📧 support@jellsy.com

📍 JELLSY LLC
3806 Bensalem blvd Apt 50, Bensalem, PA 19020, United States