Tokyo Rising Sun Retro Japanese Design T-Shirt

At JELLSY LLC, we believe getting your order should be simple, reliable, and worry-free. This Shipping Policy explains how we process, ship, and deliver orders placed on jellsy.com (“Website”).

1. Processing Time

Orders are typically processed within 1 business day (Monday–Friday, excluding holidays).

Orders placed on weekends or holidays will be processed on the next business day.

Processing times may be slightly longer during peak seasons or promotional events, but we’ll always keep you informed.

2. Shipping Methods & Estimated Delivery

We work with trusted carriers to ensure safe and timely delivery.

Standard Shipping: 2–4 business days (contiguous U.S.)

Note: Delivery estimates are provided by carriers and may vary based on location, weather, or carrier delays outside our control.

3. Shipping Coverage

We ship to all 50 U.S. states, including Alaska and Hawaii.
Orders are shipped via UPS, FedEx, or USPS, depending on the fastest and most reliable option for your location.
Tracking is provided for every order.

4. Shipping Confirmation & Tracking

Once your order ships, you’ll receive an email with:

Carrier name

Tracking number

Link to track your package in real time

5. Risk of Loss & Title

All orders are shipped FOB shipping point (meaning risk of loss passes to you when the carrier takes possession of the package). Once marked “delivered” by the carrier, the order is considered fulfilled.

6. Lost, Stolen, or Delayed Packages

If your order appears lost or delayed:

Verify the shipping address you entered at checkout.

Check with neighbors or household members.

Contact the carrier with your tracking number.

If still unresolved, email support@jellsy.com
within 7 business days of the expected delivery date so we can investigate.

For stolen packages, we recommend filing a claim directly with the carrier. While we cannot guarantee replacements, we’ll do our best to help.

7. Incorrect Address Policy

If a package is returned to us due to an incorrect or incomplete address:

We will notify you and offer reshipment (additional shipping fees may apply).

Refunds may be issued minus shipping costs if you choose to cancel the order.

8. Multiple Shipments

For large or multi-item orders, we may ship items separately for faster delivery. You will receive separate tracking information for each shipment.

9. Questions About Shipping

For assistance with shipping-related questions, contact us at:
📧 support@jellsy.com

📍 JELLSY LLC
3806 Bensalem blvd Apt 50, Bensalem, PA 19020, United States

Refund & Exchange Policy

Last Updated: August 25, 2025

At JELLSY LLC, your satisfaction matters to us. This Refund & Exchange Policy explains how we handle returns, exchanges, and refunds for purchases made on jellsy.com (“Website”). By placing an order, you agree to the terms below.

1. Return Eligibility

We accept returns on most items if they meet the following requirements:

Return Window: Items must be returned within 30 days of delivery.

Condition: Items must be unworn, unwashed, undamaged, with original tags and packaging.

Proof of Purchase: You must provide an order number or receipt.

Note: Certain products (e.g., intimate apparel, final sale items, personalized goods) may not be eligible for return. These will be clearly marked on the product page.

2. Return Process

Contact Us: Email support@jellsy.com
with your order number, name, and reason for return.

Approval: We will confirm eligibility and send you a return authorization with instructions.

Ship the Item: Return shipping is the customer’s responsibility unless the return is due to our error (defective or wrong item sent).

Inspection & Processing: Once we receive your item, we inspect it and process the refund within 14 business days.

3. Refunds

Refunds are issued to your original payment method only.

Shipping costs are non-refundable unless the return is due to our error.

Your bank or payment provider may take an additional 3–5 business days to post the refund.

4. Exchanges

We are happy to exchange items if:

You received a defective or incorrect product

You need a different size (if available)

To exchange, email support@jellsy.com
within 30 days of delivery. We’ll provide a prepaid label if the exchange is due to our error.

5. Damaged or Defective Products

If your order arrives damaged:

Take clear photos of the product and packaging

Email us within 72 hours of delivery

We will arrange a replacement, exchange, or refund

6. Non-Returnable Items

For health and safety reasons, certain products cannot be returned:

Final sale or clearance items

Gift cards

Personalized or custom-made items

Opened intimate apparel or hygiene-related products

7. Order Cancellations

Orders can be canceled within 12 hours of purchase if they haven’t shipped.
After shipping, cancellations must be processed as a standard return.

8. Chargebacks & Disputes

If you experience an issue with your order, please contact us first at support@jellsy.com
. We are committed to resolving problems quickly and fairly before a dispute or chargeback is filed with your bank or payment provider.

9. Contact Us

For returns, exchanges, or refund-related questions:

📧 support@jellsy.com

📍 JELLSY LLC
3806 Bensalem blvd Apt 50, Bensalem, PA 19020, United States

Payment and Refund Policy

At Jellsy, we accept all major credit cards, including Visa, Mastercard, and PayPal. Please note that full payment must be completed before we can process and ship your order.

Upon receiving your order, we will perform a standard authorization check on your payment card to ensure there are sufficient funds to complete the transaction. Your card will be charged once the authorization is approved. The funds received will serve as a deposit for the total value of the goods you are purchasing. Once your order has been dispatched and a confirmation email is sent, the amount paid will be considered full payment for the items listed in the confirmation.

As our products are personalized and hand-crafted to your specific design and requests, production will only begin after your payment has been confirmed.

To complete your payment, simply click on the “Proceed To Checkout” or “PayPal Checkout” buttons on our website. You will then be redirected to the payment-processing website, where you can pay using either your credit card or PayPal account. The payment will be processed by PayPal, and the transaction will appear on your credit card statement as PayPal.

Refunds will be issued to the original payment method, whether via PayPal or your credit/debit card.

We ensure that your credit card information is not processed through or stored on jellsy.com servers, and no details are shared with third parties.

If you have any questions or need assistance with exchanges, please provide your order number and contact us via:

Jellsy
Address: 3806 Bensalem blvd Apt 50, Bensalem, PA 19020, United States
Email: support@jellsy.com